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Returns - Tubes Of Life - Silvertondale, Pretoria

Returns Policy

This policy governs how to return an item to us that you have purchased.

We want you to be happy with anything you purchase from us. If you are unhappy with something, please let us know as soon as possible, and follow the guidance here.

How long do I have to return an item?

Generally people decide quickly if an item is not suitable. We appreciate that sometimes a size may be wrong or a colour choice less than ideal. Please try to return items to us quickly so that we can organise a replacement.

It can take up to 7 days to return an item to us, and all items must be received within 31 days from purchase.

How should the item be packed?

Please pack items carefully, ideally in their original packaging and in original, unused condition. Please remember that all items remain your responsibility until they are safely received by us. Damaged or soiled items may not be refunded.

What should be included?

Please ensure that you include everything, including any instruction booklets or accessories you wish to return. Please let us know why you are returning your item, and if you want a replacement or a refund. You can do this on email or include a note in your parcel. Please include a copy of your delivery note as this helps us identify you and your items quickly

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